SevenCs SOFTWARE Support Service

Software support customers receive operational support for their software including; assistance and help in using the software, error investigation, workarounds and fixes, as well as access to the SevenCs 24/7 customer service portal where support customers can browse product specific FAQs, ask specific questions, raise tickets, and track the status of tickets already opened.

In addition, where it is applicable to the product and the customer has selected the optional update service, the software will be updated during the year for any relevant and applicable changes in International Maritime Organisation (IMO) standards and regulations.

The SevenCs support department is open:
  • Monday to Friday (excluding public holidays)
  • 9:00 a.m. to 5:00 p.m. Central European Time (CET)

 

Phone numbers and email addresses:

 

  • Telephone: +49 40 851 724 - 0
  • Fax: +49 40 851 724 - 79
  • EC2007 ECDIS Kernel: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • ENC Tools: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • ORCA Software: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • CEACT: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 
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