While we strive to provide comprehensive assistance, certain areas are excluded from our support services. These include:
1. Software-Related Exclusions
- Issues resulting from failure to implement provided fixes
- Lack of fundamental knowledge of relevant IHO standards (e.g., ENC data transfer, content, and display)
- Insufficient background in domains essential for proper software use (e.g., hydrography, marine navigation, geology)
- Modifications or extensions made by third parties
- Integration with third-party software not specified in the system design
2. System and Infrastructure Exclusions
- Installation or use of hardware
- Operating system usage
- Network configuration and management
3. Additional Exclusions
- Errors caused by hardware or OS malfunctions
- Issues due to inadequate backup of data
- Requests for new features or product enhancements
- Administrative or contractual tasks with authorities (e.g., IHO agreements)
- On-site support or visits
Where support is requested for any of the above, we would be happy to provide you with a quotation for your consideration.
