Software Support

SevenCs support customers receive operational support for their applications including assistance and help in using the software, error investigation, workarounds and fixes.

For support issues, the customer service will require the following information:

  • Name and version number of the product that causes problems/raises questions.
  • What issue has occured?
  • Error message with screenshot of the message.
  • A brief description of what the user is trying to achieve and the process being followed.
  • What hardware and operating system is being used? Does the same issue occur when using different hardware?
  • Have there been any recent changes to the hardware or software?

The SevenCs support department is open:

  • Monday to Friday (excluding public holidays)
  • 9:00 a.m. to 5:00 p.m. Central European Time (CET)

Phone numbers and email address:

In addition, where applicable to the product and provided the customer has selected the optional update service, the software will be updated during the term of the support contract for any relevant and applicable changes in International Maritime Organisation (IMO) standards and regulations.

Customer Service